What is Amazon Pending Order?

Published by admin on

What is Amazon Pending Order?

If you are an Amazon seller or a buyer, you may have encountered the term “pending order” on your orders page. What does it mean when an order is pending on Amazon? How long does it take for a pending order to be processed? What can you do if you have a pending order on Amazon? These are some of the questions that we will answer in this article.


What Does Pending Order Mean on Amazon?

A pending order on Amazon is an order that has been received by the seller but is yet to be shipped. It means that the payment for the order has not yet been processed, or the verification process is still ongoing. Pending orders are usually displayed on the “Orders” page of the seller’s account.

A pending order is different from a pre-order, which is an order for a product that has not yet been released. A pre-order is usually marked as “Not Yet Shipped” on the orders page, and the payment is not charged until the product is available.

A pending order is also different from a backorder, which is an order for a product that is temporarily out of stock. A backorder is usually marked as “Backordered” on the orders page, and the payment is not charged until the product is in stock.


How Does the Amazon Order Process Work?

Whenever a customer places an order on Amazon, the platform processes the order according to a fixed procedure. However, if anything goes wrong in the process of order verification, delays can occur. Thus, such orders remain in the Pending status.

The following are the steps of the Amazon order process:

Step 1. The customer adds a product to their shopping cart and checks out.

Step 2. Amazon puts the order on hold and marks it as “Pending”. During this period, Amazon conducts several verification checks, such as payment verification, address validation, fraud detection, and inventory availability. This period usually lasts for 30 minutes, but it can take up to 21 days in some cases.

Step 3. If the verification checks are successful, Amazon marks the order as “Preparing for Shipment” and charges the payment to the customer’s account. The seller can then fulfill the order and ship it to the customer.

Step 4. If the verification checks fail, Amazon cancels the order and marks it as “Canceled”. The customer is notified of the cancellation and the reason for it. The payment will not charged to the customer’s account.


Why Are Amazon Orders Pending?

There are several reasons why an order can be pending on Amazon. Some of the most common reasons are:

1. The payment method is invalid or declined. This can happen if the customer’s credit card is expired, has insufficient funds, or has been reported as lost or stolen.


2. The shipping address is incomplete or incorrect. This can happen if the customer has entered a wrong or missing information, such as the zip code, the street name, or the apartment number.


3. The order is suspected of fraud or abuse. This can happen if the customer’s account has been hacked, or if the order is unusually large, frequent, or inconsistent with the customer’s purchase history.


4. The product is out of stock or unavailable. This can happen if the seller has run out of inventory, or if the product has been discontinued or recalled.


What to Do with Amazon Pending Orders?

If you are a seller and you have a pending order on Amazon, you should not ship the product until the order status changes to “Unshipped”. You should also monitor the order status and contact Amazon if the order remains pending for more than 21 days.

If you are a buyer and you have a pending order on Amazon, you should wait for the order status to change to “Shipped” or “Canceled”. You should also check your payment method and shipping address for any errors or issues. You can contact Amazon or the seller if you have any questions or concerns about your order.


How to Find a Pending Order on Amazon?

If you are a seller and you want to find a pending order on Amazon, you can follow these steps:

◾Log in to your seller account and go to the “Orders” tab.

◾Click on “manage order” and select “Pending” from the “Order Status” drop-down menu.

◾Click on “Search” and you will see a list of your pending orders.


So, If you are a buyer and you want to find a pending order on Amazon, you can follow these steps:

◾Log in to your customer account and go to the “Your Orders” page.

◾ When it open you will see a list of your pending orders there.


Is It Possible to Cancel a Pending Order on Amazon?

If you are a seller and you want to cancel a pending order on Amazon, you can do so only if the order status is still “Pending”. You cannot cancel an order that has been marked as “Preparing for Shipment” or “Shipped”. To cancel a pending order, you can follow these steps:

◾Log in to your seller account and go to the “Orders” tab.

◾Find the order that you want to cancel and click on “Cancel Order”.

◾Select a reason for the cancellation and click on “Submit Cancellation”.


If you are a buyer and you want to cancel a pending order on Amazon, you can also do so only if the order status is still “Pending”. Also, you cannot cancel an order that has been marked as “Preparing for Shipment” or “Shipped”. To cancel a pending order, you can follow these steps:

◾Log in to your customer account and go to the “Your Orders” page.

◾Find the order that you want to cancel and click on “Cancel Items”.

◾Select the items that you want to cancel and click on “Cancel Checked Items”.


Conclusion

A pending order on Amazon is an order that has been received by the seller but is yet to be shipped. It means that the payment for the order has not yet been processed, or the verification process is still ongoing. Pending orders are usually displayed on the “Orders” page of the seller’s or the buyer’s account.

Pending orders can be caused by various reasons, such as payment issues, address issues, fraud issues, or inventory issues. Pending orders can be canceled by the seller or the buyer only if the order status is still “Pending”. Pending orders can take up to 21 days to be processed, after which they will be marked as “Unshipped”, “Shipped”, or “Canceled”.


0 Comments

Leave a Reply

Avatar placeholder

Your email address will not be published. Required fields are marked *